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Case Study 1 – VanArsdel, Ltd (Question 1 – Question 8)
VanArsdel, Ltd. builds skyscrapers, subways, and bridges. VanArsdel is a leader in using technology to do construction better. VanArsdel employees are able to use their own mobile devices for work activities because the company recognizes that this usage enables employee productivity. Employees also access Software as a Service (SaaS) applications, including DocuSign, Dropbox, and Citrix. The company continues to evaluate and adopt more SaaS applications for its business. VanArsdel uses Azure Active Directory (AD) to authenticate its employees, as well as Multi-Factor Authentication (MFA). Management enjoys the ease with which MFA can be enabled and disabled for employees who use cloud-based services. VanArsdel’s on-premises directory contains a single forest.
VanArsdel creates a helpdesk group to assist its employees. The company sends email messages to all its employees about the helpdesk group and how to contact it. Configuring employee access for SaaS applications is often a time-consuming task. It is not always obvious to the helpdesk group which users should be given access to which SaaS applications. The helpdesk group must respond to many phone calls and email messages to solve this problem, which takes up valuable time. The helpdesk group is unable to meet the needs of VanArsdel’s employees. However, many employees do not work with the helpdesk group to solve their access problems. Instead, these employees contact their co-workers or managers to find someone who can help them. Also, new employees are not always told to contact the helpdesk group for access problems. Some employees report that they cannot see all the applications in the Access Panel that they have access to. Some employees report that they must re-enter their passwords when they access cloud applications, even though they have already authenticated.
Bring your own device (BYOD):
VanArsdel wants to continue to support users and their mobile and personal devices, but the company is concerned about how to protect corporate assets that are stored on these devices. The company does not have a strategy to ensure that its data is removed from the devices when employees leave the company.
VanArsdel wants a mobile app for customer profile registration and feedback. The company would like to keep track of all its previous, current, and future customers worldwide. A profile system using third-party authentication is required as well as feedback and support sections for the mobile app.
VanArsdel plans to migrate several virtual machine (VM) workloads into Azure. They also plan to extend their on-premises Active Directory into Azure for mobile app authentication.